Repair & Service
Please contact our support if a device or a solution stops working.
Please proceed as follows for repairs:
Please send the device, as complete as possible, with a detailed fault description to:
Reparatur & Service
Breite Str. 10
The device will immediately be sent on to our service department and you will receive an e-mail confirmation. Subsequently, detailed examination of the device takes place as part of an endurance test. If the warranty period of your device has expired, you will receive a quote before repair takes place so that you can sign off the final order.
The repair will only be carried out subject to signature / approval.
Please address any further enquiries to our repair and service department: +49 (2159) / 6 93 75-52